What are the four steps in the PDCA quality model?

The correct answer is based on the widely recognized PDCA quality model, which stands for Plan, Do, Check, and Act. This cyclical model is instrumental in continuous improvement processes within organizations.

1. Plan: This initial step involves identifying a goal or a change that needs to be implemented, followed by outlining the necessary steps to achieve that goal. It's about defining what needs to be addressed within the quality framework.

2. Do: In this phase, the actual implementation of the identified plan occurs. It involves executing the plan on a small scale to test its effectiveness before a broader application.

3. Check: After implementation, this step focuses on monitoring and evaluating the results of the change or improvement against the objectives set in the planning phase. It involves analyzing data and feedback to assess what worked and what did not.

4. Act: Based on the findings from the Check phase, this final step determines whether to adopt the successful changes on a larger scale, modify them, or run through the cycle again for further improvements.

This structured approach supports organizations in systematically improving their processes, ensuring that they can refine their methods continually. Understanding the PDCA model is essential for anyone engaged in quality management or continuous improvement initiatives